Evaluation and Control
During your trip you can contact us by telephone, e-mail, Skype, WhatsApp and BlackBerry Messenger.
We have a wide network of affiliated clinics worldwide, which guarantee the assistance at emergency moment.
Our strong network suppliers are made up of medical specialists, medical centers, hospitals, ambulances (ground and air) to ensure the best assistance service.
Quality control is 100% of the services provided, by monitoring customers.
Our main networks are in:
- America (South, Central and North) (Cuba).
- Europe.
- Oceania.
- Middle East.
- Asia.
Contact Center
We have multilingual call centers, 24 hours of the day, 365 days in the year, highly trained and ready to support you in contingencies that may occur during your trip.
- Our coordinators count with the major languages, Spanish, English, Portuguese, French and German.
- Real-time monitoring of the status of queues and queue calls.Monitoring constant calls cases.
We control daily the quality of calls choosing randomly 25% of them, including each of the coordinators and to provide controlled feedback.
Advantages of our Services
- Worldwide coverage
- Medical care for accidents, sicknesses and pre-existing illnesses
- Drug prescriptions
- Dental emergency
- Medical evacuation
- Repatriation of remains
- Family transfer for hospitalization
- Hotel expenses for convalescence
- Expenses on delayed or cancelled flight
- Expenses on delay in returning baggage
- Further compensation for lost baggage
- Guidance in luggage and document cases
- Cancellation of chartered trips
- Trip interruption by catastrophe/ calamity
- Online consultation
- Transfer of funds
- Legal assistance
Tailored Corporate Plans
An ideal plan for companies: for any of your business branches; if you or your employees travel frequently this is an excellent tool that will permit you to pre-purchase a number of days to be assigned to your executives, when they are scheduled to work abroad. They are not only protected but the company is also assured of its responsibility on job security in emergencies such employee might go through.
Our corporate plans are designed to suit the needs, according to objectives and budgets of each company, in order to cover their executives and employees each time they travel abroad.
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